Welcome to our Story Library
Stories are how we make sense of the world. The more that people are able to share stories about their experiences, the more we can learn about how to improve care and support across Norfolk. As part of this project, we have been collecting stories from the community.
Select from the videos shared by our contributors below. We are publishing more and more each week so make sure you subscribe to our channels and check back regularly. We are also developing a more advanced search tool that will enable a deeper search of our database.
- All
- Be More Human
- Ethical Vision
- Good Employment and Business Practice
- Trust & Transparency
Navigating Challenges: Technology, Mental Health, and Personal Journeys (5:13)
Breaking Free: A Journey from a 30-Year Abusive Marriage (4:13)
Mental Health Journeys: Conversations of Support and Healing (4:54)
From Struggle to Support: The Kings-Lynn Library Insights (3:10)
Journey Through Inner Conflict: A Tale of Strength (2:18)
Finding Smiles: A Gorleston Perspective (0:57)
Inside Gorleston: A retired carer’s perspective on Care Work and Mental Health (1:30)
Balancing Autonomy and Care in Gorleston (1:10)
Transforming Care Home Culture – Insights from retired Carer (1:37)
Underpaid and Undervalued: The Reality of Socially Useful Jobs (1:40)
From Funding to Care Quality: A Gorleston Interview (1:48)
Voices from the Frontline: Experiences in Adult Social Care (6:38)
Beyond Capturing Data (0:45)
Advocating for Autism within hospital care (11:37)
Stories need to lead to inclusive decision making (1:21)
An event I wasn’t expecting to be part of! (5:53)
Groundwork – A Poem by Nonnie Pippin (0:46)
Kyle – when things start to change… (3:02)
Most important thing for the real care deal (1:32)
Inconsistent care and support: The knock-on effects of not receiving the correct care (3:10)
10 years in the care of MH services (4:26)
Where the power lies, with the care company or adult social care. (6:55)
Glenn – Experiences of Homecare in Norfolk (4:35)
Exploring the Gaps in Responsibility in Social Care: A Personal Story (2:35)
Experiences of Homecare in Norfolk (5:19)
When Home Care Falls Short: An Honest Account (8:33)
10 years in MH services before getting autism diagnosis (8:42)
Nonnie – most important things for the real care deal (2:23)
Direct Voices: Including Lived Experiences in Service Design – Proper Coproduction (4:12)
Andrew who is Autistic, discusses his 20 year career at the Great Yarmouth Library (9:07)
The importance of where David lives. (3:24)
Person centered care: Small things big difference (2:28)
The difference person centred care makes to family (3:52)
Underlying causes of poor care (2:40)
What being human means to Jac and Baz (1:55)
Value your staff and they will value each other (4:00)
Less agro and better pay working in a Supermarket (0:36)
It is about finding those ways to bring lightness, thats how we get through it (1:33)
Introducing Highwater House and Under One Roof (1:50)
Jac and Baz talk about the impact under investment has on care (2:41)
Being More Human: Has been lost to progress (1:40)
Final thoughts and insights from Gina and Ian (5:36)
Conditions that create non human ways of working (1:49)
Reflecting on the first year of The Great Hospital with NR Care (2:23)
Build trust and transparency through acknowledging when things go wrong (1:35)
Consistency is a big issue and often is the problem (1:14)
Forming relationships is more important than filling out forms (3:42)
A smile is more than a smile (2:26)
Couldn’t make a cheese sandwich: challenges of finding a suitable care company (2:47)
Bravery to work differently at The Great Hospital (3:49)
Christopher reflects on the Real Care Deal and its impact (0:50)
Care is a relationship not a task (1:31)
Valuing people more than systems (2:06)
Who cares for the carers? Sue talks about the impact caring for her parents has had (8:35)
An overview of how NR Care began working with The Great Hospital (2:57)
Feeling safe and reassured (0:50)
Values and Principles: Ethical Vision (2:08)
Gravy with your fish: When your home doesn’t feel like your home (5:19)
Working differently to enable living independently (3:06)
Hospital experiences, being relational and getting the simple things right (5:35)
Saving lives through non judgmental relationships (2:29)
Jon talks about what enables his independence at The Great Hospital (2:4
Removing the barriers of expectation (2:22)
The Great Hospitals transition from in-house Homecare to external Homecare support. (7:29)
What does being more human mean in the context of care? (2:59)
Unable to use gardening tools due to it being too risky (3:00)
The negative and positive little things that make a big difference. (2:27)
Being asked what you would like matters (3:52)
Trust: Don’t promise what you can’t follow through on. (3:10)
Flexibility and positive relationships make a difference. (1:50)
The Real Care Deal: Promises vs Practice (3:08)
If it wasn’t a tick box exercise: Freedom instead of schedules (2:30)
What would make a difference for neurodiverse people. (2:21)
The impact of storytelling (1:02)
This lady talks about living at the Great Hospital and adjusting to change (13:02)
How do we know the Real Care Deal is making a difference? (2:11)
Looking After Mum During a Broken Care System: Our Experience (3:40)
Andrew talks about his mixed experiences of receiving care (4:20)
Not teaching me to be neurotypical (2:54)
Kyle experiences of home care (6:36)
He was pushed to his limits (1:33)
Helping people from a child’s perspective (1:44)
Nonnie challenges with local Mental health services (3:42)
Kings Lynn Wheelchair Rugby Team coverage with Kyle (4:11)
Experiences of care and support in Norfolk (5:33)
The thing about libraries (1:49)
James is deaf-blind. He talks about what it was like to have his assessment and review. (5:06)
Living with Care: Pat’s Journey Outside Institutions (3:57)
Wearing a Groove in Norwich – The Importance of Care Closer to Home (3:02)
Carers poor pay and working conditions (2:32)
Everyone deserves to be understood (trigger warning – suicide) (7:52)
Continuing Health Care (CHC) Annual Assessment (10:16)
How care should be…Genuinely person centred (3:12)
Empowering Care Plans (1:59)
A day in the life of Kyle aka Speedy (6:24)
Interview with Norfolk County Council’s principle in charge Ian Wake (13:31)
“I like it here cause people call me by my name” (3:00)
The Real Care Deal is about what good care looks like (4:12)
Positive experiences of care that make Jac and Baz feel human again. (4:31)
What led to Jac’s situation and first experiences of care (4:45)
Continuing Health Care – Coordinating a CHC Review (8:10)
Difficult decisions: Trust and Transparency (3:25)
The Real Care Deal is about carers having enough time to care (3:57)
Building connection and community in care (3:12)
Building relationships at the speed of trust (3:19)
Sleeping without fear (5:09)
Bullying and being alongside (3:15)
Building Trust and Transparency through consistent quality care (3:00)
The Real Care Deal: What is now possible? (2:18)
What do NR Care staff like about working at The Great Hospital (2:55)
What is an Ethical Framework! (40 seconds)
Supporting Carers and Putting People First: A Look at What Needs to Change (7:10)
Dad smiled: How do you know when we are making a difference? (3:42)
What we should expect from the ‘higher ups’ (5:59)
Nonnies experiences of care and support (6:31)
Trying to Get Help for Mum: The Struggles of the Care System (6:35)
We’d love to know what you’ve learnt!
We would love your help to test this new way of sharing thoughts and feelings about the Real Care Deal stories. Your feedback will help us learn what people feel, think and understand as part of our ongoing co‑production work.
Please use the Stories Feedback link below to share your views.
