Building Trust and Transparency through consistent quality care.

Sue emphasises the importance of trust and transparency in professional settings, comparing it to person-centred and personalised care. She discusses the need for consistency in delivering services, regardless of who provides them.

Sue reflects on their experience with the Norfolk County Council and the ICB, stressing the significance of quality teams and the importance of collaborative work among multidisciplinary teams. She describes their roles in clinical case management, commissioning, monitoring, and quality assurance, highlighting how close collaboration can lead to better outcomes and cost savings in care.