Zena and Angela share what ‘being more human’ means to them and how this translates in their work. To them it means being non judgemental, understanding, empathetic and the behaviours that convey this. They don’t expect people to fill out lots of paperwork or disclose their background, they take them on face value.

They highlight that the experience of homelessness is often a life without value and talk about how Under One Roof is about creating value and purpose through human contact, community and opportunity to contribute. It can be as simple as calling someone by their name, treating people with kindness and recognising people have the right to choose what they want to do rather than what you want them to do.