Sue is asked what Being More Human means to her in the context of care. Sue reflects that it feels like another buzz phrase to revamp things that were beginning to happen years ago.

Sue talks about how in the past this was how people worked, similar to nursing in the way you would work with families and individuals.

Now there is so much pressure and lead by contractual commission organised and focussed the rushing in and out has lost the luxury to be more human. She concludes that a lot of good things have been lost in progress.