This moving video tells the story of one of three siblings caring for their 89-year-old mum. After a fall during the pandemic, she was left bed-bound, unable to see properly, and physically frail.

Things got worse after a poor hospital stay, where she didn’t get the care she needed. Even after the neglect was officially recognised, the family struggled to get proper help at home.

Because of the stretched and underfunded care system, they had to take on most of the care themselves—managing everything from daily needs to navigating endless red tape.

Their experience shows just how hard it can be for families to get support for elderly loved ones when the system is at breaking point.