Zena and Angela share their observations of what get in the way of people building relationships and being human with each other.

They flag the nature of the system that is wrapped up in paperwork and forms, rather than forming relationship.

They are passionate about making the time to build connection and how important this in what they do, noting that structure and time restraints create barriers and dont work well especially for people who may be struggling at that time or day.

Being human is about understanding personalised care, what people want and not what you or another service or agency wants or think is best for someone else who is not you.