Asked what makes them smile about what they do Angela and Zena reflect on what might be seen as the little things such as seeing a smile and seeing someones personality emerge means a lot to them.

Whilst this may be a small thing they know that it is much deeper than that and sits within someone feeling valued, a sense of worth and that people know what they are entitled to such as food, heat, warmth and someone to talk to whcih is a rare resource in the world of homelessness.