This carer explains that the home care company looking after her mother caused lots of problems.

When the company took over her care, it changed the visit times to suit itself, didn’t communicate well, and made the family feel like they were being difficult.

The family still had to do most of the caring themselves, including helping her move, doing her physio, and making her meals.

The company also removed a stand aid without telling them, which made the mother’s health and dignity worse and led to problems like pressure sores. After a review meeting where everyone agreed to improve communication and decision making, the company phoned to say it had already decided to end the contract. This left the family with no replacement care in place.

The speaker says this shows how a profit driven care system can abandon people and leave families exhausted, while the only option offered is a care home the mother doesn’t want.