James is deafblind. He talks about what it was like to have his assessment and review.

At his most recent review, he was asked lots of detailed questions about the hours his Personal Assistants work and the tasks they do each day.

James felt these questions did not fit his situation. They made him feel stressed and frustrated.

He sent an email to explain his communication needs. This helped a bit, but more changes were still needed.

James says the questions felt unhelpful and made him feel talked down to.

He says it would be much better if the review started with a relaxed chat, having a cup of tea together, before any formal questions begin.

He believes this calmer, more human approach would reduce stress and make the review feel more respectful and useful.