Sue sets the context of supporting her 88 year old mother and 95 year old father at home for nearly 3 years. Sue has an extensive background in care, including over 47 years as a learning disability nurse and experience in various care provisions.

Her parents care has evolved from half-hour daily care to full-time live-in care. Sue contrasts her professional expectations with her personal experiences, highlighting significant challenges and disappointments with care providers.

Despite her and her brother’s efforts for transparent relationships and high standards, they faced issues such as inadequate training, poor communication, and lack of respect for their parents’ needs, leading to frustration and additional workload in managing the care.