Gina gives examples of what working differently means to residents the transition for staff.

An example of one resident who recognised they need a bit of help to stay safe but did not want to loose the indpendence they had and thrived on by going uneccesiarly into to more supported care and wanted to stay in their own home.

From previous experience of working in residential care Gina reflects on the beneftis of the ‘residences’ approach enabling people to live in the environment they know and like supporting greater wellbeing and a good life.

Gina talks about staff transitioning from being the care provider to providing wellbeing support, the importance of good communication and the difference a cup of tea and a catch up make to working effectively.