Difficult decisions: Trust and Transparency

Chrisptopher gives talks about what meaning trust and transparency has in relation to care and the Real Care Deal.

He shares the story of a senior nurse with mobility issues who needed to transition from using a frame to a hoist for safety reasons. Despite the nurse’s long-standing relationships with her GP, district nurse, and OT, none of them were able to tell her about the needed change.

After a difficult conversation Chris received gratitude from the nurse’s daughter for addressing the tough decision. Later, the nurse herself apologised for her initial reaction and appreciated the speaker’s honesty.

This story highlights the importance of difficult but necessary transparency in care decisions.