Sue is asked what she thinks the Real Care Deal is and means. With her extensive experience working in the care field with Leaning Disability Sue is transparent that she feels cynical about another new name for something that has new words but remains the same.

She emphasises that unless it is followed by substantial action it is meaningless. Sue gives examples of her past experience where ‘new ideas’ have been launched to only experience the same problems, in particular people having to repeat the same information over and over and over leaving people deeply frustrated and exhausted.