Sue talks about what she are the challenges of providing effective homecare services and underlying causes. Relating to her own experience as a manager with significant experience overseeing services Sue feels that some issues stem from laziness, inadequate education/training and very over burdened care providers.

She gives examples of her parents experience having carer’s dash in and out with only 30 minutes to cover basic needs before rushing off leaving her parents frazelled. Sue emphasises the importance of human interaction critiquing the system for prioritising effeciency over quality.