Building relationships at the speed of trust

Zena and Angela talk about the conditions that enable trust. Trust needs time, this becomes possible by removing the barriers to engagement and recognising the opportunities to form relationship rather than fill out forms.

From creating space for every cup of tea to be alongside someone without expectation of conversation, creating culture where staff and residents always share meal times, closing the office at 5.00 everyday to spending social time in the evening and knowing that it takes time.

They share a story of one gentleman who sat in the corner by themselves for months, didn’t share their name until one day they put their name on a volunteer list and is now a vibrant volunteer working 2 days a week.