Under One Roof work towards keeping people safe.
They talk about how this is achieved by building trust through non judgmental relationship where residents feel accepted. The way they work with addiction may seem odd to some people but they understand that people need to and will make their own choices.
They give several examples of how through nurturing relationships with residents it has saved lives. Residents have the confidence to share deeper conversations and share when they need help.
She tells the story of one person who had injected spiked heroin. Only because they felt comfortable enough to say they were concerned for themselves they got the emergency help they needed before it was too late.
Unable to use gardening tools due to it being too risky (3:00)
Being asked what you would like matters (3:52)
Flexibility and positive relationships make a difference. (1:50)
The Real Care Deal: Promises vs Practice (3:08)
Andrew talks about his mixed experiences of receiving care (4:20)
Kyle experiences of home care (6:36)
Kyle shares his experiences of home-care, the good staff members, the team leaders if you can get hold of them, but Kyle is not so happy with the managers! Kyle talks about the staff who come into the home, who he enjoys talking with and chilling out with, after doing chores! 😉
Continue readingExperiences of care and support in Norfolk (5:33)
Holly talks about her experiences of care and support as someone with adhd and autism, and the impact that has had on her wellbeing and mental health. The feelings of isolation, related to not fully understanding herself. The impact of her neurodiversity in relation to not being able to work, and the further impact on her own mental health and wellbeing. Holly describes her experiences of the living well with autism course, what was really good about it, but also what was really bad about it. Including being taught ways to being more neurotypical! Her response – “I’ve been masking for 37 years I want to know how to not do this, [mask] not how to push me back in there”
Continue readingJames is deaf-blind. He talks about what it was like to have his assessment and review. (5:06)
“James is deafblind. He talks about what it was like to have his assessment and review.
At his most recent review, he was asked lots of detailed questions about the hours his Personal Assistants work and the tasks they do each day.
James felt these questions did not fit his situation. They made him feel stressed and frustrated.
He sent an email to explain his communication needs. This helped a bit, but more changes were still needed.
James says the questions felt unhelpful and made him feel talked down to.
He says it would be much better if the review started with a relaxed chat, having a cup of tea together, before any formal questions begin.
He believes this calmer, more human approach would reduce stress and make the review feel more respectful and useful.”










