Jac and Baz reflect that staff being over worked, not having enough time, lack of education/traing of how we should treat each other are all part of the conditions that create and environment which make it harder/stop people from being more human with each other.
What is needed is a social care system that values individual as somebody that counts, has an opinion, has feelings and not a piece of meat on a bed or stastic.
Gina and Ian reflect on how the year has been and how it has made them feel.
Highlights for Ian is that after all the co-planning it has come together as he had hoped, if not even better than.
Gina is incredibly happy after working through a number of Care Providers that were unable to offer the flexibility needed to make it work alongside finding NR Care who understand what the care needs are and have an ethos of if we can make it work we will make it work.
Over the year they have got a deeper understand of what each other do, the partnership has strengthened through this relationship they also note that when issues do come up they get sorted straight away.
Gina and Ian talk about working differently to ensure residents receive unique and good life at The Great Hospital.
It takes a bravery to look at how resources can be used sustainably whilst providing subsidised activities and meals along with care that ensures independance and good care.
Ian and Gina provide examples of what this looks like, and how through working in partnership with AGE UK residents have supported awarness to what benefits can enable them to have more financial choice.
Fitting support around the person rather than expecting people who have chaotic lives to fit around the system is a key part of how Under One Roof provides support, otherwise it is setting people up to fail.
Zena and Angela talk about how they navigate the reality of the work with other services from managing how they run courses, exploring ways they can work with other services whilst holding the value of individuals and lived experience at the heart of the service they provide.
Ian Callam (Manager of NR Care) gives an overview of how NR Care became a care provider at The Great Hospital.
He talks about the importance of building relationships with residents to understand their needs whilst being sensitive to the transition process staff and residents were moving through.
NR Care really believe in a 360/care approach.
Ian touches on some examples of how well this fits with the relationship they have with The Great Hospital staff and their residents from overseeing a simple shopping trip with good communication and a bit of support to working with Great Hospital staff to oversee a doctors appointment that might be made earlier in the day and needs to be supported later on.
Baz talks about bigotory he experience from hospital staff when expressing concern about another patient in regards to Jac and also challenging racist comments they made about ‘Indians coming over here’.
They observe how the system has created a pressure cooker which reduces the human experince for everyone.
Whilst recognising that hygene has improved, when asked what would improve the system Jac and Baz suggest solutions of bringing back matrons and ensure all work is in house (not sub contract) and do away with heirachy.
Also, to focus on the simple things like manners, saying hello, smiling, being open to conversation.
They give an example of a carer who changed and improved their relational approach after bringing it up.
Jac and Baz also talk about a postivite experience with a back to work coach that enabled them order a mobility vehicle.
The Great Hospital, has been around for 770 years and taken many differnt shapes in that time. Currently it is a registered social landlord providing supported housing to enable vulnerable people to live independently in their own homes along with homecare support from NR Care for those requiring a little more homecare support.
Gina (Chief Executive of The Great Hospital) sets the context providing an overview of the transition the Great Hospital had to ensure finacial sustainablity from shifting from a full team in house staff providing general support to residents along with 24:7 homecare to those who were more vulnerable to outsourcing homecare that was affordable, met the needs of residents who required greater support whilst maintaining the quality and intamacy. Residents were fully invovled in the commisioning of their new care provider which was taken on by NR Care. Gina reflects on what this now means to the Great Hospital and the residents.
Christopher and Sam reflect on the personal impact community reporting has had for people telling their stories.
This moving video tells the story of one of three siblings caring for their 89-year-old mum. After a fall during the pandemic, she was left bedbound, unable to see properly, and physically frail. Things got worse after a poor hospital stay, where she didn’t get the care she needed. Even after the neglect was officially recognised, the family struggled to get proper help at home.
Because of the stretched and underfunded care system, they had to take on most of the care themselves—managing everything from daily needs to navigating endless red tape. Their experience shows just how hard it can be for families to get support for elderly loved ones when the system is at breaking point.
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Andrew shares his mixed experiences of receiving care since a toe amputation following a workplace accident.
Home care support was arranged after they returned from hospital, which he appreciated because they were struggling but reluctant to ask for help at first.
He recalls one carer who was excellent, but they were sacked by the care company, he found this upsetting and difficult.
Andrew talks about the set up of his care, how he has some choice over the carers, that the conversations he has is what makes the difference and his frustrations when cares leave before the time they have allocated.
