Good Employment and Business Practice Archives

An overview of how NR Care began working with The Great Hospital (2:57)

Ian Callam gives an overview of how NR Care began working with The Great Hospital

Ian Callam (Manager of NR Care) gives an overview of how NR Care became a care provider at The Great Hospital.

He talks about the importance of building relationships with residents to understand their needs whilst being sensitive to the transition process staff and residents were moving through.

NR Care really believe in a 360/care approach.

Ian touches on some examples of how well this fits with the relationship they have with The Great Hospital staff and their residents from overseeing a simple shopping trip with good communication and a bit of support to working with Great Hospital staff to oversee a doctors appointment that might be made earlier in the day and needs to be supported later on.

Hospital experiences, being relational and getting the simple things right (5:35)

Baz talks about bigotory he experience from hospital staff when expressing concern about another patient in regards to Jac and also challenging racist comments they made about ‘Indians coming over here’.

They observe how the system has created a pressure cooker which reduces the human experince for everyone.

Whilst recognising that hygene has improved, when asked what would improve the system Jac and Baz suggest solutions of bringing back matrons and ensure all work is in house (not sub contract) and do away with heirachy.

Also, to focus on the simple things like manners, saying hello, smiling, being open to conversation.

They give an example of a carer who changed and improved their relational approach after bringing it up.

Jac and Baz also talk about a postivite experience with a back to work coach that enabled them order a mobility vehicle.

The Great Hospitals transition from in-house Homecare to external Homecare support. (7:29)

The Great Hospital, has been around for 770 years and taken many differnt shapes in that time. Currently it is a registered social landlord providing supported housing to enable vulnerable people to live independently in their own homes along with homecare support from NR Care for those requiring a little more homecare support.

Gina (Chief Executive of The Great Hospital) sets the context providing an overview of the transition the Great Hospital had to ensure finacial sustainablity from shifting from a full team in house staff providing general support to residents along with 24:7 homecare to those who were more vulnerable to outsourcing homecare that was affordable, met the needs of residents who required greater support whilst maintaining the quality and intamacy. Residents were fully invovled in the commisioning of their new care provider which was taken on by NR Care. Gina reflects on what this now means to the Great Hospital and the residents.

The impact of storytelling (1:02)

Christopher and Sam reflect on the personal impact community reporting has had for people telling their stories.

Looking After Mum During a Broken Care System: Our Experience (3:40)

This moving video tells the story of one of three siblings caring for their 89-year-old mum. After a fall during the pandemic, she was left bedbound, unable to see properly, and physically frail. Things got worse after a poor hospital stay, where she didn’t get the care she needed. Even after the neglect was officially recognised, the family struggled to get proper help at home.

Because of the stretched and underfunded care system, they had to take on most of the care themselves—managing everything from daily needs to navigating endless red tape. Their experience shows just how hard it can be for families to get support for elderly loved ones when the system is at breaking point.

Andrew talks about his mixed experiences of receiving care (4:20)

Andrew shares his mixed experiences of receiving care since a toe amputation following a workplace accident.

Home care support was arranged after they returned from hospital, which he appreciated because they were struggling but reluctant to ask for help at first.

He recalls one carer who was excellent, but they were sacked by the care company, he found this upsetting and difficult.

Andrew talks about the set up of his care, how he has some choice over the carers, that the conversations he has is what makes the difference and his frustrations when cares leave before the time they have allocated.

Not teaching me to be neurotypical (2:54)

Holly talks about her experiences of care and support as someone with adhd and autism, and the impact that has had on her wellbeing and mental health. The feelings of isolation, related to not fully understanding herself. The impact of her neurodiversity in relation to not being able to work, and the further impact on her own mental health and wellbeing. Holly describes her experiences of the living well with autism course, what was really good about it, but also what was really bad about it. Including being taught ways to being more neurotypical! Her response – “I’ve been masking for 37 years I want to know how to not do this, [mask] not how to push me back in there”

Nonnie challenges with local Mental health services (3:42)

Nonnie describes the challenges faced by mental health patients in North Walsham, emphasising the need to travel to cities like Norwich, Kings Lynn, or Great Yarmouth for support, which can exacerbate stress and complicate recovery.

They talk about a personal experience of ending up in Accident & Emergency in London due to a mental health crisis. They highlight the bureaucratic process, where fulfilling administrative tasks often takes precedence over patient care, describing how this system fails to provide continuous support.

There is also an account of an unsatisfactory experience at a rest hub that focused on task and administration overshadowing patient care.

Nonnie shares a positive experience at Birchwood Surgery in North Walsham, where a dedicated mental health service allows for face-to-face interactions and comprehensive care. This establishment provides a model for primary care where regular check-ups and personal engagement are prioritised.

The thing about libraries (1:49)

Andrew a longtime library employee explains how libraries are more than a traditional book-lending facility. They are vibrant community hubs offering various services from mental health support to migration assistance and warm drinks for those in need and ongoing programs like summer reading challenge for children.

Living with Care: Pat’s Journey Outside Institutions (3:57)

Living with Care: Pat’s Journey Outside Institutions

David talks about why live‑in care has been so good for Pat. Having the same carers for a long time means they feel like part of the family, which is very different from the more impersonal feel of a care home. At home, Pat’s life still feels normal, and she can stay connected to the people who visit her — something that often gets lost in care homes.

David also describes visiting care homes and noticing how little staff often know about the amazing lives residents have lived.

He ends by celebrating Pat’s life: her success as a children’s author, the honorary degree she received from Bath University, and the sadness that her illness now prevents her from knowing how much her work still matters.