CuratorsOfChange, Author at Real Care Deal

Building relationships at the speed of trust (3:19)

Building relationships at the speed of trust

Zena and Angela talk about the conditions that enable trust. Trust needs time, this becomes possible by removing the barriers to engagement and recognising the opportunities to form relationship rather than fill out forms.

From creating space for every cup of tea to be alongside someone without expectation of conversation, creating culture where staff and residents always share meal times, closing the office at 5.00 everyday to spending social time in the evening and knowing that it takes time.

They share a story of one gentleman who sat in the corner by themselves for months, didn’t share their name until one day they put their name on a volunteer list and is now a vibrant volunteer working 2 days a week.

Sleeping without fear (5:09)

Sleeping without fear

Empathy enables trust to grow. Seeing peoples experience of homelessnes through a perspective of truama Zena and Angela talk about working without judgment., They recognise how overwhelming it is for people living homeless to suddenly have the things we take for granted such as food, a room, running water, warmth or something as basic as an ensuite.

Alcohol dependency prevents many residents getting into other places creating a cycle of isolation and a world where you can’t enter anywhere. Highwater House allows alcohol use and in doing so provides sanctuary and the safety to sleep without fear.

Bullying and being alongside (3:15)

About With Friends share personal experiences of challenges faced by individuals with disabilities, particularly bullying and misunderstanding. Bringing to light the importance of advocacy, education, and building genuine relationships. Recognising the value of treating everyone with equity, providing support to friends in need and the necessity of educating people so they fully understand the lived experience of people with disabilities to foster better communication and relationships.

Building Trust and Transparency through consistent quality care (3:00)

Building Trust and Transparency through consistent quality care.

Sue emphasises the importance of trust and transparency in professional settings, comparing it to person-centred and personalised care. She discusses the need for consistency in delivering services, regardless of who provides them.

Sue reflects on their experience with the Norfolk County Council and the ICB, stressing the significance of quality teams and the importance of collaborative work among multidisciplinary teams. She describes their roles in clinical case management, commissioning, monitoring, and quality assurance, highlighting how close collaboration can lead to better outcomes and cost savings in care.

What does be more human mean to you? Extract from interview with Zena & Angela from St Martins Trust

Subscribe to our YouTube

You can subscribe to our podcast feed and have all our audio content delivered to your podcast account.

We asked Angela from St Martins Trust what be more human means to her.

Transcript:

“ It means lots of things, doesn’t it? It means being kind, caring, open. Yeah. Empathetic, understanding, nonjudgmental.”

The Real Care Deal: What is now possible? (2:18)

The Real Care Deal - What is possible now

We spoke with Christopher Collings from CQM Healthcare, Norfolk about what is possible now!

What do NR Care staff like about working at The Great Hospital (2:55)

Ian reflects on what the NR Care staff enjoy about working at The Great Hospital. The same pool of staff provides consistency and relationships to build between care works, residents and staff at the Hospital,

What is an Ethical Framework! (40 seconds)

What is an Ethical Framework!

We asked Andrew what he thinks an Ethical Framework is, but he (as did many others) found the term confusing. In this clip Andrew tells us what he thinks it is!

Supporting Carers and Putting People First: A Look at What Needs to Change (7:10)

Supporting Carers and Putting People First: A Look at What Needs to Change

This video talks about what great care should look like—where carers are properly trained, fairly paid, and able to give the kind of personalised care that people actually need.

The speaker shares how tough it can be in the current system, from emotional stress to constant red tape. Carers often don’t get the support they deserve, and that makes it harder to provide good care. They highlight how care companies, families, and councils need to work together better to make things run more smoothly.

Personal stories bring the message home, especially the need for honest conversations with the people making the rules—because that’s how real change can happen.

Real Care Deal: Co-producing our care services

Summary of feedback – online workshops:
“Coproduction – need to have regular conversations with people who access services, we need to have a wider net to go and talk to people – i.e. John from health watch reviewing experiences of people with LD in care homes.”