The Real Care Deal is about carers having enough time to care (3:57)

The Real Care Deal is about carers having enough time to care

The Real Care Deal is about carers having enough time to care

Jac and Baz reflect back what think a ‘Real Care Deal’ should mean. It would be about having enough carers, carers that have enough time for conversations and get to know the person they are caring for. Care being more personable and understanding.

Where people are more important than profit. Cares not under pressure the whole time rushing from care job to care job. This would enable people to feel more human and not a number. This would mean people recieving care look forward to being care for by happier friendly staff rather than dread who they will get or how miserable they may be. They refer to good experiences and the significant of impact this has on wellbeing.

Building connection and community in care (3:12)

Building connection and community in care

Building connection and community in care.

Gina and Ian talk about how they have seen the shorter but more regular visits provided by NR Care alongside wider support from staff at The Great Hospital whilst ensuring residents get what they need it has also nurtured greater connection between residents themselves.

Ian notes that what is often most important to people is not necessarily what you need but what you wish for which is often as simple sittiing down over a cup of tea and a chat.

With the wider activity, communal restuarant and events at The Great Hospital these combined factors have organically begun to reduce isolation and nurture connection. Gina gives examples of how the Local Authority has been working alongside them.

Building relationships at the speed of trust (3:19)

Building relationships at the speed of trust

Building relationships at the speed of trust

Zena and Angela talk about the conditions that enable trust. Trust needs time, this becomes possible by removing the barriers to engagement and recognising the opportunities to form relationship rather than fill out forms.

From creating space for every cup of tea to be alongside someone without expectation of conversation, creating culture where staff and residents always share meal times, closing the office at 5.00 everyday to spending social time in the evening and knowing that it takes time.

They share a story of one gentleman who sat in the corner by themselves for months, didn’t share their name until one day they put their name on a volunteer list and is now a vibrant volunteer working 2 days a week.

Sleeping without fear (5:09)

Sleeping without fear

Sleeping without fear

Empathy enables trust to grow. Seeing peoples experience of homelessnes through a perspective of truama Zena and Angela talk about working without judgment., They recognise how overwhelming it is for people living homeless to suddenly have the things we take for granted such as food, a room, running water, warmth or something as basic as an ensuite.

Alcohol dependency prevents many residents getting into other places creating a cycle of isolation and a world where you can’t enter anywhere. Highwater House allows alcohol use and in doing so provides sanctuary and the safety to sleep without fear.

Bullying and being alongside (3:15)

Bullying and being alongside friends

About With Friends share personal experiences of challenges faced by individuals with disabilities, particularly bullying and misunderstanding. Bringing to light the importance of advocacy, education, and building genuine relationships. Recognising the value of treating everyone with equity, providing support to friends in need and the necessity of educating people so they fully understand the lived experience of people with disabilities to foster better communication and relationships.

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Building Trust and Transparency through consistent quality care (3:00)

Building Trust and Transparency through consistent quality care

Building Trust and Transparency through consistent quality care.

Sue emphasises the importance of trust and transparency in professional settings, comparing it to person-centred and personalised care. She discusses the need for consistency in delivering services, regardless of who provides them.

Sue reflects on their experience with the Norfolk County Council and the ICB, stressing the significance of quality teams and the importance of collaborative work among multidisciplinary teams. She describes their roles in clinical case management, commissioning, monitoring, and quality assurance, highlighting how close collaboration can lead to better outcomes and cost savings in care.

What is an Ethical Framework! (40 seconds)

What is an Ethical Framework

What is an Ethical Framework!

We asked Andrew what he thinks an Ethical Framework is, but he (as did many others) found the term confusing. In this clip Andrew tells us what he thinks it is!

Supporting Carers and Putting People First: A Look at What Needs to Change (7:10)

Supporting Carers and Putting People First

Supporting Carers and Putting People First: A Look at What Needs to Change

This video talks about what great care should look like—where carers are properly trained, fairly paid, and able to give the kind of personalised care that people actually need.

The speaker shares how tough it can be in the current system, from emotional stress to constant red tape. Carers often don’t get the support they deserve, and that makes it harder to provide good care. They highlight how care companies, families, and councils need to work together better to make things run more smoothly.

Personal stories bring the message home, especially the need for honest conversations with the people making the rules—because that’s how real change can happen.