Jac and Baz reflect back what think a ‘Real Care Deal’ should mean. It would be about having enough carers, carers that have enough time for conversations and get to know the person they are caring for.

Care being more personable and understanding.

Where people are more important than profit. Cares not under pressure the whole time rushing from care job to care job.

This would enable people to feel more human and not a number.

This would mean people recieving care look forward to being care for by happier friendly staff rather than dread who they will get or how miserable they may be.

They refer to good experiences and the significant of impact this has on wellbeing.

Transcript

 So I’m really interested in terms of what does the term real care deal mean to you?

Hopefully real care, right? Not companies that are in it to make money. Real care, actually caring about the people

And how do you think we can make this work for people in Norfolk?

Having the carers have enough time to actually make conversation and get to know the person they’re caring for respect. Realizing that Norfolk is a huge county and we need more carers.

And moving into, we’ve touched on this a lot, so it might be, you say the same thing and that’s fine, what does being more human mean to you?

Being more personable. Treating the person as you would treat your friend or your family member not crossing the line from away from professional because you have to remain professional, but reaching out, making a link, understanding.

I suppose as well as not having the carers, not having the pressure to get loads of work done during the day, so they haven’t got the time to basically get to know the person they’re caring for. There’s idiosyncrasies, and what I do like what they don’t like

And why is getting to know the person they’re caring for important?

because it makes the person they’re caring for feel human and not just a number.

Tell me what difference that makes when that happens.

It makes difference really quite simply. You dread the carers come around ’cause the miserable gits, or you enjoy the carers come around ’cause they’re happy people and they talk to you, which is better for your mental wellbeing.

Yeah, because then what you’re saying there is then in terms of why you’re waiting for the care, you haven’t got all the anxiety that’s building that beforehand.

Absolutely.

We look forward to the care’s come around, don’t we?

We do.

Because we have a laugh, the joke with her and they couldn’t, and they have a laugh and joke with Jac and they talk about all different sort of things. They put silly music on and stuff like do, but that’s the way it’s

So that aspect of carers getting to know and being able to get to know the people they’re caring for is really critical in that whole experience.

Absolutely.

But also the experience prior. To them coming to the people they’re caring for, which then lasts throughout the day, lasts throughout the week, last throughout the month.

Yeah. 

So you’ve also got other healthcare people that come in and throw your life in the air and the carers are the ones that end up picking up the pieces.