Positive experiences of care that make Jac and Baz feel human again.

Jac talks about how staying at Meadow House changed everything for her. In other places she’d felt ignored, rushed, and treated like a body to be managed rather than a person. Even simple things like her vegetarian diet or having a cup of tea within reach were overlooked.

At Meadow House, staff explained what they were doing instead of just doing it to her, checked in, said hello, and treated her with real warmth. It helped her feel human again. She could smile and laugh, and the difference felt like moving from dark clouds into sunlight. Baz saw it too: seeing his wife happy, respected, and herself again brought him huge relief. After years of depression and cold, unempathetic care, both of them felt the impact of finally being treated with dignity and humanity.