Sue talks about person centered care and why this is so important.

The cares who have been good have provided person centred care for her mum and dad.

Sue reflects that person centeredness is about preference, choice, dislikes how you would like things etc providing examples of how this has been with her parents.

Whilst noting these may be small things such as what plate, cultlery they like, how they have their tea, how they like their eggs, how her dads hair is combed each small thing makes a big difference.

Its the silliest things we take for granted but they become the most important when you start recieving care.