Sue shares what she feels needs to happen to ensure the people who work in the care service are the right people.

She highlights the importance of valuing and supporting staff in home care services to ensure quality care.

These include the necessity of spending time with and trusting staff, improving recruitment, training, and induction processes, and the importance of face-to-face interaction for instilling care values.

Sue notes the pressure on support staff, especially overseas workers, and the administrative burdens they face.

Paticular emphasis is placed on the need for continuous support to prevent staff from feeling undervalued, which can affect care quality.

Sue also touches on the effectiveness of current regulatory monitoring by the CQC.