Ian Callam (Manager of NR Care) gives an overview of how NR Care became a care provider at The Great Hospital.

He talks about the importance of building relationships with residents to understand their needs whilst being sensitive to the transition process staff and residents were moving through.

NR Care really believe in a 360/care approach.

Ian touches on some examples of how well this fits with the relationship they have with The Great Hospital staff and their residents from overseeing a simple shopping trip with good communication and a bit of support to working with Great Hospital staff to oversee a doctors appointment that might be made earlier in the day and needs to be supported later on.